IAF Recognition for Authorised Service Networks
IAF recognition acknowledges service organisations whose equipment baseline, technician competence, process discipline,
safety culture and data safeguards demonstrate credible validation and verification for consistent, trustworthy maintenance and repair.
The programme aligns with the IAF pillars: Safety, Sustainability & Emissions, Digital Systems Integrity, and Smart Mobility & UX.
What this recognition means: a public listing with a clear scope statement (sites, service categories, brand/applicability),
traceable work-order evidence, parts verification and customer-data protection. Periodic surveillance sustains confidence.
Who Can Apply?
Open to OEM-captive networks and independent authorised centres that deliver controlled, traceable maintenance/repair services.
Recognition focuses on equipment adequacy, competence, traceability, safety & environment, and digital safeguards.
OEM Dealer/Importer Service
Brand-owned or importer-led networks with direct access to OEM tools, manuals and software.
- Eligibility: OEM tool access, guided diagnostics, warranty processes.
- Scope: model families, powertrains (ICE/EV), ADAS calibration.
OEM Captive
Independent Authorised Centres
Franchise or independent sites operating to documented, brand-agnostic standards.
- Eligibility: OEM-equivalent equipment or reference tolerances.
- Scope: brands served, service categories, geographic coverage.
Authorised Independent
EV/HV & Battery Specialists
Centres handling high-voltage systems, battery diagnostics and safety-controlled interventions.
- Eligibility: HV permits, PPE, rescue procedures, insulated tooling.
- Scope: pack-level work, isolation checks, thermal events protocol.
High Voltage
ADAS Calibration & Alignment
Facilities performing static/dynamic calibrations with traceable targets and procedures.
- Eligibility: level floor spec, target verification, software currency.
- Scope: systems (camera, radar, lidar), brand coverage, tolerances.
ADAS
Body & Paint (Structural)
Shops with jigs, bonding/riveting systems and OEM repair methods.
- Eligibility: repair method library, welder qualifications, curing control.
- Scope: materials (AHSS, aluminium), ADAS post-repair calibration.
Body Repair
Mobile & Field Service Units
On-site maintenance with portable calibration, secure data links and controlled workflows.
- Eligibility: mobile equipment lists, remote data security, worksite safety.
- Scope: services delivered, territory, escalation to fixed sites.
Mobile Service
What We Validate
Equipment Baseline
OEM-equivalent tools or reference tolerances; calibration status; maintenance logs.
Technician Competence
Training records, competency matrices, authorisations and periodic re-assessment.
Work Orders & Traceability
VIN-based job cards, parts CoC/DoC capture, reuse criteria and warranty/recall workflows.
Safety & Environment
OHS controls, hazardous fluids, waste segregation, fire readiness and emergency drills.
Digital Safeguards
Diagnostic access controls, cybersecurity for tools, customer-data privacy and retention rules.
Customer Experience & Compliance
Transparent estimates, turnaround targets, satisfaction metrics and complaint handling.
Scope statement: your public listing specifies the validated sites, service categories, brand/applicability, and any limitations or mobile-service conditions.
Evidence Checklist
Equipment & Facilities
- OEM-equivalent tool list or reference tolerance matrix (with calibration cycles).
- Lift/jack, alignment, ADAS target assets with verification records.
- Battery/HV tools, PPE and insulated equipment inventories (where applicable).
Competence & Authorisation
- Training logs, certifications and brand/tooling authorisations.
- Competency matrix, supervised sign-off and re-qualification criteria.
- Subcontractor competence checks (paint/body, machining, glass, etc.).
Workflows & Traceability
- VIN/job-card flow, photos, torque/measurement logs and test-drive notes.
- Parts verification (CoC/DoC), return/retention and warranty evidence.
- Recall actions, campaign completion and blocked-vehicle controls.
Safety & Environment
- Risk assessments, PPE, LOTO and HV rescue plans.
- Waste/oil/chemical handling with licensed disposal records.
- Fire safety equipment checks and emergency drills.
Digital & Privacy Controls
- Secure diagnostic access, credential management and tool firmware currency.
- Customer-data minimisation, consent, retention and deletion rules.
- Incident response for data/security events and audit trails.
Performance & Improvement
- KPIs: first-time-fix, repeat-repair, turnaround, customer satisfaction.
- Internal audits, complaint handling and corrective actions.
- Supplier/parts quality feedback loops.
Tip: maintain version-controlled SOPs, dated logs and sign-offs. Cross-reference each artefact inside your scope dossier.
Recognition Workflow
1) Pre-check & Scope Draft
List sites, service categories, brands and any mobile-service conditions or subcontracted activities.
2) Evidence Upload & Review
Equipment/competence records, workflow artefacts, OHS/environment and privacy/cyber controls are reviewed by IAF evaluators.
3) Verification (On-site / Witness)
Bay walks, witnessed jobs and interviews verify implementation and control effectiveness across sites.
4) Findings & Closure
Address findings with corrective actions; closure confirmed through independent peer review.
5) Decision, Listing & Surveillance
Recognition granted; your network appears in the public directory. Periodic surveillance sustains confidence.
~8-12 w
Typical Lead-time
Label Use & Public Directory
Recognised sites may use the “IAF Recognised Service Partner” label per Brand Guidelines. Always pair the label with the scope statement and a verification link/QR (e.g., verify.iaf.com/IAF-ID).
- Use only for validated sites/services; avoid blanket claims beyond the listed scope.
- Preserve colours/proportions; respect minimum sizes for readability.
- Remove the label if recognition is suspended or scope changes.
Directory listing includes: network/operator name, validated sites and services, brands/applicability, pillars, validity period, IAF-ID and verification contact.
Frequently Asked Questions
Recognition applies to the validated scope. It may list multiple sites if each meets the evidence requirements. New sites can be added via scope extension.
Yes, where OEM equivalence is evidenced (fit/form/function) and CoC/DoC is retained. Your policy must define when OEM-only parts are mandatory (safety/recall).
Yes, provided safety, equipment calibration, traceability and data security are equivalent to fixed sites. The scope must state mobile conditions and limits.
Yes. Subcontractors must be qualified and disclosed; your reports must indicate subcontracted portions and maintain traceability to parts and methods.
Ready to Begin Recognition?
Start with a quick pre-check and a concise scope draft. Our team will guide you through evidence preparation,
validation and verification so your listing can go live smoothly.
Apply for IAF Recognition